Delivery

Shipping Policy

Last updated: 7 October 2025 (AEDT)

This Shipping Policy applies to orders placed on the All in One Wallpaper online store. For questions, contact allinone.wallpaper@gmail.com.

Processing Times

  • Standard processing (in-stock): 1–3 business days.
  • Custom / print-to-order wallpapers & murals: 3–7 business days before dispatch.
  • Order cutoff: 12:00 pm (AEST/AEDT). Orders after this are processed the next business day.
  • Business days are Mon–Fri, excluding VIC and Australian public holidays.

Delivery by Courier & Events Outside Our Control

Your order for the wallpaper(s) will be delivered by courier services. While we will take reasonable steps to meet the delivery date set out on your order confirmation (or as otherwise agreed), we cannot be held responsible for events outside of our control that may delay delivery. If we cannot meet the delivery date or time due to such events, our team will contact you as soon as possible and take steps to minimise the effect of the delay.

Domestic Shipping (Australia)

  • Carriers: Australia Post, CouriersPlease, Sendle, or equivalent (selected automatically).
  • Estimated transit (after dispatch):
    • VIC: 1–3 business days
    • NSW/SA/ACT/TAS: 2–5 business days
    • QLD: 3–6 business days
    • WA/NT & remote areas: 5–10 business days
    Estimates only; delays can occur during peak periods or due to carrier backlogs.
  • Shipping rates: Calculated at checkout by weight/size and destination.
  • Free shipping (if applicable): [Set your threshold, e.g., “Free AU shipping on orders $99+”]
  • Authority To Leave (ATL): If ATL is provided, parcels may be left unattended; risk of loss/damage passes on delivery scan.
  • PO Boxes/Parcel Lockers: Available for eligible services and parcel sizes.

International Shipping

  • We ship to selected countries; available destinations and live rates are shown at checkout.
  • Duties & taxes: May apply at destination and are the customer’s responsibility.
  • Most international orders arrive within 6–15 business days after dispatch, depending on destination and service.

Delivery Completion & Address Accuracy

Delivery will be deemed completed when the wallpaper roll(s) are delivered to the address stated on the order. Please ensure your delivery details are accurate; we are not responsible for delayed or failed deliveries resulting from incorrect information provided by you at checkout.

Receiving Delivery & Re-Delivery

You are responsible for making suitable arrangements to receive your delivery. Please ensure you or someone with permission can take delivery of the wallpaper. If no special instructions are given and no one is able to take delivery, the courier may return the parcel to a depot and arrange an alternative delivery attempt. Please contact us if this occurs.

Uncollected Parcels, Storage & Re-Delivery Fees

If, after a failed delivery, you do not re-arrange delivery or collect from the depot, we will contact you for further instructions. We may charge reasonable storage costs and any additional re-delivery charges.

Tracking & Order Status

  • You will receive a shipping confirmation email with tracking once your order is dispatched.
  • Tracking events can take 24–48 hours to appear after the carrier receives the parcel.

Title & Risk

Risk in the goods passes on delivery (or on the first delivery attempt where ATL is authorised). Title (ownership) to the wallpaper(s) transfers only once all sums due have been paid in full. Until paid in full, we retain the right to recover or repossess the wallpaper(s) where permitted by law.

Damaged, Missing, or Lost Parcels

  • Damaged on arrival: Contact us within 7 days of delivery with your order number, photos of the packaging, damage, and shipping label.
  • Missing items: Some orders ship in multiple parcels—please check your packing slip and tracking. If something is missing, email us within 7 days.
  • Lost in transit: If tracking shows no movement for 10 business days (domestic) or 20 business days (international), we will open an investigation with the carrier. Resolutions depend on the carrier’s outcome.

Packaging & Installation Check

  • Wallpapers and murals are shipped rolled in protective tubes or cartons to minimise creasing.
  • Please inspect all items before installation. We cannot accept claims once products have been cut or installed.

Pre-Orders & Backorders

  • Estimated dispatch windows are shown on the product page. Orders with pre-order items ship together when all items are ready unless otherwise specified.

Refused/Returned Deliveries

  • If a parcel is refused, unclaimed, or returned due to an incorrect address, we can refund the product cost (less original/return shipping and any carrier return fees) or reship at your expense.

Returns

For returns and exchanges (including change-of-mind or faulty items), please see our Refund Policy. You are responsible for all return shipping charges unless otherwise required by law. We strongly recommend using a trackable service.

Returns Address

All in One Wallpaper – Returns
Attn: Returns
Unit -13/26-38 Miller St, Epping VIC 3076 Australia

Contact

Email: allinone.wallpaper@gmail.com
All in One Wallpaper